Frequently Asked Questions (FAQ)

🔹 1. When will my order be shipped?

Orders are processed within 3-9 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

🔹 2. How long does delivery take?

UK Standard Shipping: 3–9 business days
International Shipping: 7–14 business days depending on the destination

🔹 3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use it on the courier’s website to track delivery status.

🔹 4. Do you ship internationally?

Yes, we ship to select international countries. Shipping fees and times vary based on destination. Please check during checkout.

🔹 5. Can I change or cancel my order?

If your order hasn’t been shipped yet, email us immediately at support@popmartshop.co.uk. We’ll do our best to update or cancel it before dispatch.

🔹 6. What is your return policy?

You may return most items within 14 days of delivery, provided they are unused and in their original packaging. Some exclusions apply—see our full Return Policy.

🔹 7. Who pays for return shipping?

Unless the return is due to a defective or incorrect item, you are responsible for return shipping costs.

🔹 8. My item arrived damaged. What should I do?

Please contact us at support@popmartshop.co.uk within 3 days of receiving the item. Include a photo of the damage and your order number—we’ll assist you with a replacement or refund.

🔹 9. Do you offer wholesale or bulk orders?

For wholesale or bulk inquiries, please reach out to our support team. We’re happy to provide a custom quote.

🔹 10. Is it safe to shop on your website?

Absolutely. Our website is secured with SSL encryption, and we use reputable third-party payment processors to ensure your personal and payment details are protected.